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Case Study – Operational Tasks and Workload Analysis

Operational Tasks and Workload Analysis for Metro in Singapore

 

Vision Skill was invited to provide consultancy services for the Operational Tasks and Workload Analysis for a metro project in Singapore. The consultancy service was to carry out Operational Tasks and Workload Analysis for operator positions in OCC, DCC and PSC to detail their operating roles and activities; compile their main task profiles under normal, degraded and emergency operations; compile their workload analysis and calculations and validate and recommend number of operators per profile per stage.

 

Deliverables

Scope of services included:

 

  • Design questionnaires to operators with similar roles
  • Interview operators
  • Observe and record the performance of the operators
  • Data analysis
  • Report and presentation

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