Case Study – O&M Preparation for Start Up Metro
May 17, 2016
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O&M Consultancy Service for First Metro in UAE
VSC was awarded a 2-year-sub-consultancy contract to support a major UK operations service company for the O&M readiness for the first metro in the United Arab Emirate. The service includes:
- O&M Planning
- Operations Strategies
- Operations Planning
- Maintenance Strategies
- Maintenance Planning
- Office, Depot and Station Accommodation
- Operations Expenditure Modelling
- Organisation & Staffing
- Training
- Rules and Procedures
- Operations Readiness
- Maintenance Management System
- Security
- Corporate Identity & Signage
- O&M Documentation
- Railway Systems
- Rules & Procedures
- Training
- O&M Training Programme
- O&M Rules & Procedures Training
- Railway Systems Equipment Training
- Induction Course
- HSQE Course
- Crisis & Incident Management Course
- Crowd Control Course
- Security Training
- Cleaning Training
- Customer Service Course
- Communications Course
- Operations Control Training
- Table-top Exercises
Over 1,500 staff were trained and over 30,000 trainee mandays were delivered. In addition to the above scope, VSC also provides advice in
- HR Management
- Strategies
- Policies
- Procedures
- Recruitment
- Marketing
- Strategies
- Corporate Identity & Branding
- Passenger Education Marketing Communications Programme
VSC has successfully delivered all essential O&M and training manuals to the client. Training courses were delivered to the local trainers who have subsequently rolled out all courses to the O&M staff before revenue operations.